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Below are a few answers to questions that you may have:
Reservation and Payment Policy
Are there age restrictions for programs?
Recommended grade levels are provided for each performance/workshop/assembly; that said, schools may use their judgment in determining which grade level to bring to any program.
Are study guides provided for school performance?
Yes, study guides are available for all performances and are provided to school groups who purchase tickets to that particular show.
Does submitting a reservation request guarantee a program?
All education program requests are subject to availability and only confirmed AFTER you have spoken to a staff member from the Education and Public Programs Department. Please allow 2 business days for a response.
How can I pay for my program reservation?
We accept checks, money orders, credit cards and DOE Purchase Orders (Vendor# FLU065000). Please make all checks payable to Flushing Council on Culture and the Arts. Upon receipt of full payment, a confirmation will be issued. No programs will be admitted without advance payment.
Is Flushing Town Hall an approved vendor for the NYCDOE?
Yes, we are an approved vendor with the NYC Department of Education.
Our vendor number is FLU065000 and our contract number is QR891EJ.
When is my payment due?
Full payment or the issue of purchase order is due 30 days after the reservation date. If reservations are made less than one month prior to the event, payment is due seven calendar days before the program date. Please note: late payments may result in the cancellation of the program without further notice.
Cancellations and Exchanges
Can I change the date of reserved workshop/assembly?
You are welcome to change the date and/or time up to 1 week prior to the reserved program. Please contact the education representative as soon as possible and allow up to 7 business days to change the date.
Can I add the quantity of school show tickets after I made a reservation?
Seats can be added to your school order at any time prior to 2 weeks before a production opens, subject to availability.
What if there is inclement weather?
If the performance is cancelled due to inclement weather, we will make every attempt to re-schedule the performance, or credit you to a different show (subject to availability), or an assembly/workshop.
What is your cancellation policy?
Cancellations must be received via email or phone (no voicemail). No refunds will be given under any circumstances. If you can’t make the performance, contact us no later than 45 days (6 weeks) prior to the program date. Your non-refundable payment can be transferred to a different show or an assembly or a workshop (subject to availability). Less than 45 days, there are no refunds or exchanges.
What if I can’t make my live school show/assembly/workshop at the last minute?
Refunds are not possible for absences. If you fail to show up on the day of the program, your full payment will be donated to FTH education program.
Arrival, Seating and Dining
When can I arrive with my group for a performance?
Doors open 15 minutes before the performance time. Groups are recommended to arrive 15-20 minutes before each performance, as performances will begin promptly at the scheduled time. Please note, Flushing Town Hall does not have a dedicated, indoor waiting area for entire classes. Early arrivals may have to wait in your bus or our garden (weather permitting). Please time your arrival accordingly.
Where can school buses drop off and pick up students?
School buses can drop off and pick up students in front of the building of Flushing Town Hall on Northern Blvd.
How are seats assigned?
All seats are assigned according to the age of the students and the date of the reservation, with any necessary accommodation for special needs. Younger students will receive priority seating to ensure safety. Actual tickets are not issued. EDU team will greet your group and lead you to your assigned seats.
The theatre is handicapped accessible but notice of special seating needs MUST be given in advance. We will make every effort to give your students and/or seniors comfortable and appropriate seating, but we cannot guarantee this unless you discuss your needs with us in advance.
Can students eat lunch at Flushing Town Hall?
Due to space limitations, Flushing Town Hall cannot allow groups to eat meals on the premises. Please note that snacks and drinks are not permitted in the theater. However, on sunny days, you may be able to eat lunch in our garden. Please call in advance to confirm.
Thank you for your interest in Flushing Town Hall Education Programs!
For more information or additional questions, please contact the Education & Public Programs Department at firstname.lastname@example.org or call 718-463-7700 x 241 or 224.