Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office and Customer Service Associate. This position reports to the Box Office and Customer Service Manager.

PRIMARY RESPONSIBILITIES INCLUDE: 

• Provide the highest standard of customer experience
• Support Box Office and Customer Service Manager, overseeing FTH Box Office Day-Of-Event staff in their absence, as needed, plus administrative duties reasonably related to the functions described below
• Using AudienceView Professional to create & update ticketing pages
• Maintains customer database under the direction of Manager
• Create “deep links” for AudienceView and provide to Marketing Associate for website
• Create Private, coded, membership packages and BOGO ticket types on Ovation Tix as instructed by Manager
• Process advance ticketing online, in person and via phone
• Respond to box office phone, walk-in and email inquiries and messages throughout the week and on day of event
• Process day-of-show will-call, walk-in and comp ticket orders at events using Audience View Professional
• Daily and post-event box office reports
• Gift Shop support ie: processing credit card/cash transactions, maintaining inventory, generating daily and post event sales reports; handling artist merchandise, occasionally serving as shop salesperson, as needed.
• Assisting Box Office and Customer Service Manager in maintaining predesignated amount of money in cash boxes i.e counting daily and before/after events, requesting for change.
• Acting as occasional front desk coverage during weekday office hours
• Distribute flyers, facilitate cold calls/cold emails, create event calendar listings to help promote FTH events. 
• Familiarize oneself ongoingly with information regarding artist bios and details for upcoming events
• Attend Marketing meetings, as needed/requested 

EXPERIENCE & SKILLS: 

• Must have experience in Box Office or visitor services related work
• Must have previous experience with retail specifically Point-Of-Sale systems
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Work well in a team environment with minimum supervision
• Responsible and flexible
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Experience with Microsoft Office Suite i.e Excel, Word, Powerpoint is a plus
• Previous experience with any ticketing software is strongly preferred
  Bilingual ability is a plus. Mandarin, Korean, Spanish and/or Hindi preferred 
   

This is a part-time position ($24/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to lgarcia@flushingtownhall.org with “(YOUR NAME): Box Office and Customer Service Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

Job Description: Bilingual House Manager, Events (English, Mandarin) 
Reports to: Director of Production 
Hours: Nights, Weekends, & Some Weekdays (8-10hrs/week) 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage, and program the historic 1862 landmark on behalf of the City of New York. 

FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.  

Reporting to the Director of Production, the House Manager will oversee the front-of-house operations during events open to the public. This includes events sponsored by FTH (Flushing Town Hall) and Rental events. The position is part-time with the expectation that the house manager will work regularly during weekend, evening, and some weekday events (as determined by production schedules set by the Director of Production). 

Responsibilities: 

• Oversee and maintain public areas and coordinate safety and cleanliness of a 308-seat theatre, and 125-person capacity gallery event space. 
• Serve as a point of contact between artists, rental clients, guests, and FTH event staff throughout the entire duration of each event - specifically local community rental clients who often speak Mandarin.  
• Keep track of and maintain a record of rental events to ensure rental rules and regulations are upheld by our clients (this includes start/end times, overtime negotiations, and ensure that any breaches of terms are reported).
• Greet and accommodate artists brought in by Flushing Town Hall during events presented by the organization. 
• Attend production meetings as needed. 
• Ensure that backup house managers are designated, trained, and assigned to serve in your place when you are unavailable or when a substitute would be better suited to serve the event in case of language issues (When hiring and training substitutes, we expect to make every effort to select those who, in addition to meeting other qualifications, are fluent in Mandarin and/or Korean and/or Spanish). 
• Assist in developing front-of-house staffing protocols. For example: staffing needs, seating protocols (accommodating late comers), keep occupancy below required limits, and maintain safe conditions in public areas of the theater for all event types such as: 
• School shows (Grades K-12, morning shows),  
• Family shows (all ages, weekend afternoons). 
• Public events. 
• Rental events.  
• Assist in developing specific protocols for assigned-seating and general-admission events and manage on-site parking lot during events when parking demand is high. 
• Serve as FDNY Fireguard for events with audiences of 70 or more people. 
• Keep Flushing Town Hall in compliance with fire codes for places of public assembly.   
• Maintain FDNY Logbook 

Qualifications: 

• Excellent communication and interpersonal skills. 
• Fluent in both written and spoken English and Mandarin. 
• Experience in performing arts management or production is a plus. 
• Comfortable working with audiences and artists of all ages and backgrounds in busy environments. 

Compensation: 
Part-time hourly: $27/hr. 
Benefits: None 

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

To Apply: 
Please fill out this form and upload a resume and cover letter.
Please do not call or email about this position. 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage, and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

Before the outbreak of COVID-19, FTH Education Team offered over 150 music, theater, dance, spoken word, and visual arts programs to over 31,000 students, teachers, seniors, and family members per year.  During the pandemic, FTH offered global arts programming online, presenting virtual educational, arts and cultural events and experiences to reach students and families.  Currently FTH is rebuilding our in-person arts education services to schools as well as our programming for families.  

The Education & Family Programs Associate is a full-time position (some evenings and weekends), reporting to the Director of Education and Public Programs, and is mainly responsible for FTH’s school performance series, school residencies, payment requests, and assisting with other programs as needed.  Prospective candidates should have a strong arts education and administration background and passion for the diverse arts and cultures of NYC.  While this position allows for a mix of in-office and remote work, the Education and Family Programs associate is expected to be onsite at Flushing Town Hall or at school for programs as needed. 

Responsibilities:

• Build relationships with schools, community groups and senior centers to increase their use of FTH’s school performance series.  
• Coordinate school residencies, including scheduling, ordering supplies, payment, management (pre-show announcement & facilitating Q&A with teaching artists if needed), on-site visits, and evaluations. 
• Provide administrative support including budgeting, data management, payment requests, invoicing, purchase orders, program reports, photo releases, surveys, and annual reports.
• Work with teaching artists to develop arts education curriculum and content for workshops and assemblies. 
• Assist in coordinating other on-site and off-site school programs, including workshops, assemblies, after school programs, family events, community events, and professional development opportunities for teaching artists and teachers. 
• Create and implement strategies for audience development, in collaboration with the FTH EDU team to promote FTH’s programs, reaching out to existing school partners and developing new partners, visiting schools and senior centers as needed, creating education e-newsletter and promotional flyers. 
• Attend conferences and performances to stay informed about new policies in arts education and identify potential programs for FTH school and family performance series (as schedule and budget allow). 
• Support other departments when needed. 
• Report directly to the Director of Education and Public Programs.

Qualifications:

• Passionate about Arts Education with B.A. and/or equivalent experience required. Minimum of two years related arts education and administrative required. 
• Organized self-starter, with strong skills of time-management, communication, networking, outreach, and community work.
• Familiarity with NYS Common Core Learning Standards and NYC Blueprints for Teaching and Learning in the Arts, data collecting and budgeting.
• Positive collaborator, open to evaluation and feedback.
• Must be available to work some evenings/weekends.
• Artistic experience a plus (Dance, Theater, Music, Film or Visual Arts).
• Multilingual skills are a plus (Mandarin, Korean, Spanish, etc.).
• Excellent public speaking, interpersonal, and written skills.
• If hired, per NY State Department of Education policy for working with school students, all hires must undergo a fingerprint supported background check. 

Compensation: 
This position is a full-time position, with at least 3 days onsite, and will require some evening and weekend availability. The Annual Salary is $58,000 plus benefits (health insurance, paid vacation and sick leave). Browse www.flushingtownhall.org to learn more about Flushing Town Hall. 

Apply: 
For consideration, email a cover letter and resume to ghamilton@flushingtownhall.org with “(YOUR NAME) – Education and Family Programs Associate” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:

• Provide the highest standard of customer experience
• Support Box Office and Customer Service Manager and/or Associate with any other administrative duties reasonably related to the functions described below
• Using AudienceView Professional to update ticketing pages under the direction of the Manager and/or Associate
• Respond to day-of-show box office phone and email inquiries and messages
• Process day-of-show will-call, walk-in and comp ticket orders at events using Audience View Professional
• Post-event reports
• Gift Shop support ie: processing credit card/cash transactions, generating post event reports; occasionally serving as shop salesperson, handling artist merchandise, as needed.
• Assisting Box Office and Customer Service Manager and/or Associate in maintaining predesignated amount of money in cash boxes i.e counting before/after events, requesting for change.
• Familiarize oneself ongoingly with information regarding artist bios and details for upcoming events

EXPERIENCE & SKILLS:

• Must have experience in Box Office or visitor services related work
• Must have previous experience with retail specifically Point-Of-Sale systems
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Work well in a team environment with minimum supervision
• Responsible and flexible
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Experience with Microsoft Office Suite i.e Excel, Word, Powerpoint is a plus
• Previous experience with any ticketing software is strongly preferred
• Bilingual ability a plus. Mandarin, Korean, Spanish and/or Hindi preferred 

This is a part-time position ($20/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to lgarcia@flushingtownhall.org with “(YOUR NAME): Box Office and Customer Service Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
 

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

• Administration
• Events
• Deliveries
• Fundraising
• Sales & Marketing
• Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org